This Refund Policy explains the terms and conditions under which Offshore Pro Group may issue refunds for services paid in advance.

1. Nature of Our Services

Offshore Pro Group (OP Group Inc) is a professional services provider specializing in corporate formation, compliance, and related business solutions.

1.1. Services, Not Products

We provide intangible professional services, not physical products. Our services include:

  • Corporate formation and registration
  • Registered agent and office services
  • Compliance and renewal services
  • Documentation preparation and filing
  • Consultation and advisory services
  • Administrative and support services

1.2. Advance Payment and Work Commencement

All services are provided on the basis that:

  • Services are agreed upon, ordered, and billed in advance
  • Work commences immediately upon receipt of payment and required documentation
  • Professional time, expertise, and resources are committed once work begins
  • Third-party fees and government charges are paid on your behalf
  • Once work has been undertaken or initiated, services are considered delivered and are not refundable.

2. Non-Refundable Services

2.1. Work Already Commenced

No refunds will be issued for services where work has already commenced, including but not limited to:

  • Document preparation, review, or drafting
  • Filing submissions to government authorities
  • Communication with third parties on your behalf
  • Research, consultation, or advisory work
  • Payment of third-party fees or government charges
  • Engagement of registered agents, legal representatives, or other service providers
  • Account setup, file creation, or administrative processing

2.2. Third-Party Fees and Government Charges

The following fees are non-refundable under all circumstances:

  • Government registration fees
  • Filing fees and official charges
  • Notarization and apostille fees
  • Courier and shipping costs
  • Banking fees and wire transfer charges
  • Registered agent fees
  • Legal fees paid to third-party attorneys
  • Translation and certification costs
  • Any other fees paid to external parties on your behalf

These fees are paid to government authorities and third-party service providers and cannot be recovered by Offshore Pro Group.

2.3. Completed Services

Once services have been completed and delivered to you, including:

  • Corporate documents and certificates
  • Registered entity numbers or tax identification numbers
  • Apostilled or notarized documents
  • Bank account information or introductions
  • Compliance filings or renewals
  • No refunds will be issued, as the service has been fully performed.

3. Circumstances Where Refunds May Be Available

Refunds are available only in the following limited circumstances:

3.1. Cancellation Before Work Commences

If you need to cancel an order that has been paid for in advance:

  • Notify Offshore Pro Group immediately by emailing in*****@**********ro.info
  • We will attempt to cancel or halt work to avoid incurring costs
  • Full or partial refunds may be issued for any work that has not yet commenced
  • Refund amounts will exclude any non-recoverable third-party fees or costs already incurred
  • Important: Refund eligibility depends on how quickly you notify us. Once work begins, refunds will not be available.

3.2. Inability to Complete Services

If Offshore Pro Group is, for any extraordinary reason, unable to complete services paid for in advance:

  • A full refund of fees paid to Offshore Pro Group will be issued
  • This excludes non-recoverable third-party fees or government charges already paid
  • We will notify you promptly if such circumstances arise

Examples of extraordinary circumstances include:

  • Regulatory changes prohibiting the service
  • Unforeseen closure or unavailability of jurisdiction
  • Force majeure events preventing service delivery

3.3. Duplicate Payments or Billing Errors

If you are inadvertently charged twice for the same service or billed incorrectly:

  • Contact us immediately at in*****@**********ro.info
  • We will investigate and issue a refund for duplicate or erroneous charges
  • Refunds will be processed within 10 business days of verificatio

4. Non-Refundable Circumstances

No refunds will be issued in the following situations:

4.1. Change of Mind

If you change your mind after payment or after work has commenced, no refund will be provided. You are encouraged to:

  • Carefully review service descriptions and requirements before ordering
  • Contact us with questions before making payment
  • Ensure you understand the services being provided

4.2. Application Rejections or Delays

We do not issue refunds if:

  • Government authorities reject, delay, or decline an application
  • Additional documentation or information is requested by the authorities
  • Processing times exceed original estimates
  • Banks decline to open accounts or provide services
  • Regulatory requirements change after work commences

Offshore Pro Group provides professional assistance but cannot guarantee outcomes determined by third parties.

4.3. Client-Caused Delays or Failures

No refunds are available if services cannot be completed due to:

  • Failure to provide required documentation or information
  • Provision of inaccurate, incomplete, or false information
  • Non-compliance with Know Your Customer (KYC) or due diligence requirements
  • Failure to respond to communications within required timeframes
  • Breach of Our Terms of Use or Service Agreement

4.4. Dissatisfaction with Service Quality

If you are dissatisfied with the quality of services:

  • Contact your account manager immediately to discuss concerns
  • We will work with you to address issues and find solutions
  • However, refunds will not be issued simply due to dissatisfaction once work is completed

4.5. External Factors Beyond Our Control

No refunds are provided for circumstances including:

  • Changes in laws, regulations, or government policies
  • Political instability or government shutdowns
  • Natural disasters, pandemics, or force majeure events
  • International sanctions or banking restrictions
  • Currency fluctuations or exchange rate changes

5. Returns Policy

5.1. No Returns for Services

Since Offshore Pro Group provides intangible professional services, not physical products:

  • Returns are not applicable and will not be accepted
  • Services cannot be “returned” once rendered
  • Professional time and expertise cannot be refunded once utilized

5.2. Document Delivery

Documents and materials provided to you (electronically or physically) are considered delivered and are not returnable.

6. Refund Request Process

6.1. How to Request a Refund

If you believe you are entitled to a refund under the terms of this Policy:

Contact us immediately at in*****@**********ro.info and include the following information:

  • Your full name and company name (if applicable)
  • Order or invoice number
  • Date of payment
  • Detailed explanation of your refund request
  • Reason for cancellation or refund eligibility
  • Subject line: “Refund Request – [Your Name/Company]”

6.2. Review and Decision

Upon receipt of your refund request:

  • We will review your request within 5 business days
  • You will receive confirmation of receipt and the estimated timeline
  • We may request additional information or documentation
  • A decision will be communicated in writing

6.3. Refund Processing

If your refund request is approved:

  • Refunds will be processed within 10-15 business days of approval
  • Refunds will be issued to the original payment method whenever possible
  • If the original payment method is unavailable, alternative arrangements will be made
  • You will receive confirmation once the refund is processed

Note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Partial Refunds

7.1. Prorated Refunds

In limited circumstances, Offshore Pro Group may issue partial refunds for:

  • Services that were partially completed before cancellation
  • Package services where only some components were delivered
  • Annual services where cancellation occurs mid-term

Partial refund amounts will be calculated based on:

  • Work already completed and resources expended
  • Non-recoverable costs already incurred
  • Time elapsed and services utilized

7.2. Discretionary Refunds

Offshore Pro Group reserves the right to issue discretionary partial or full refunds in exceptional circumstances at Our sole discretion, even if not required under this Policy.

8. Chargebacks and Payment Disputes

8.1. Dispute Resolution

If you have concerns about charges or services:

  • Contact us first before initiating a chargeback or payment dispute
  • We are committed to resolving issues amicably and promptly
  • Most disputes can be resolved through direct communication

8.2. Chargeback Consequences

If you initiate a chargeback or payment dispute without first contacting us:

  • We reserve the right to suspend or terminate services immediately
  • Access to documents, accounts, or services may be revoked
  • We may pursue legal action to recover costs and damages
  • We may provide evidence to payment processors demonstrating that services were rendered

8.3. Unjustified Chargebacks

Chargebacks initiated after services have been delivered may be considered fraudulent and may result in:

  • Termination of the business relationship
  • Reporting to the relevant authorities
  • Legal action for recovery of funds and damages

9. Modification of Refund Policy

9.1. Right to Modify

Offshore Pro Group reserves the right to:

  • Modify this Refund Policy at any time without prior notice
  • Update terms to reflect changes in business practices or legal requirements
  • Apply different refund terms to specific services or promotions

9.2. Effective Date

Changes to this Policy are effective immediately upon posting to Our Website. Your continued use of Our services after changes constitutes acceptance of the updated Policy.

9.3. Service Agreement Terms

Specific service agreements may contain refund terms that differ from or supplement this Policy. In case of conflict, the terms of the executed service agreement prevail.

10. Governing Law

This Refund Policy is governed by the laws of Panama and should be read with Our Terms of Use. Any disputes regarding refunds shall be resolved in accordance with the dispute resolution provisions in Our Terms of Use.

11. Contact Information

Should you have any questions, require additional clarification, or wish to request a refund under this Policy, please contact:

Company Name: Offshore Pro Group

Legal Name: OP Group Inc

Registration Number: 2519788-1-821636

Registered Address: Bicsa Financial Center, Floor 33, Office 07, Avenida Balboa, Panama City, Panama

Email: in*****@**********ro.info

You may also contact your dedicated Offshore Pro Group account manager directly if one has been assigned to you.